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Grievance (Complaints Handling) Policy

This Grievance Policy provides a structured framework for reporting, investigating, and resolving grievances related to misconduct or breaches of VNZ’s Code of Conduct.

The policy applies to employees, board members, volunteers, partners, and beneficiaries, ensuring accountability and transparency in addressing concerns such as corruption, harassment, discrimination, and abuse. VNZ offers multiple reporting mechanisms, including an online portal, email, phone hotline, and direct communication with the Safeguarding Officer. Reports can be made anonymously, and confidentiality is strictly maintained to protect all parties.

A dedicated Complaint Committee oversees investigations, aiming to resolve cases within 30–60 days. Appropriate disciplinary actions, including warnings, suspension, dismissal, or legal proceedings, are taken based on findings. An appeal process ensures fairness, and regular training enhances awareness of grievance procedures.

This policy reflects VNZ’s commitment to integrity and accountability, fostering a culture of safety and empowerment within the communities it serves.